📍 Lund, Sweden 🌍 Nordic scope

About REEN

REEN is reshaping waste management for a sustainable future.
We combine deep industry expertise with powerful technology to transform how waste is tracked, collected, and managed.

Our intelligent cloud tools and sensor-based solutions enable waste producers, collectors, and recycling operators to work smarter, reduce emissions, and make data-driven decisions that drive both profitability and sustainability.

We’re not just managing waste — we’re redefining it as a valuable resource.
Through real-time data and predictive analytics, REEN streamlines the entire waste journey — from pickup to processing — reducing cost, maximizing insight, and minimizing environmental impact.

Mission: Streamlining Waste Management
Values: Love it. Own it. Get the job done.

The role

As Customer Success Manager, you will play a key role in ensuring that REEN’s customers achieve real, measurable value from our solutions.

This is not a traditional support role.
It is a hands-on, operational and commercially oriented Customer Success role, where you are responsible for guiding customers through the full customer lifecycle – from onboarding to long-term value creation.

REEN is a growing company, and this role requires a practical, solution-oriented and proactive mindset. You will work closely with customers, Sales, Product and Tech – and contribute wherever needed to ensure successful customer outcomes.

You will be based in Lund, supporting customers primarily in Sweden, and to some extent in Denmark.

Key responsibilities

Customer Success & Value Creation

• Guide customers through onboarding, adoption, and long-term value creation

• Manage and follow up on your customer portfolio with a strong focus on outcomes and value

• Monitor customer usage, outcomes, and value realization

• Proactively identify improvement areas, risks, and opportunities

• Contribute to renewals and upsell opportunities based on real customer value

Operational & Technical Collaboration

• Act as the main link between customers, Sales, Product and Tech

• Coordinate customer onboarding, implementations, and installations when needed

• Support customers with system usage, data quality, and platform insights

• Escalate issues and contribute to continuous improvement of processes and solutions

Commercial Contribution

• Contribute to team targets related to NRR, churn, and customer satisfaction

• Support Sales with customer insights and structured handovers

• Work in a structured way with CRM, reporting, and documentation

Who you are

You are a hands-on Customer Success professional who enjoys responsibility, variation, and working close to both customers and technology.

You likely have experience from:

• Customer Success

• Technical Account Management

• Implementation or Project Management

• B2B SaaS, IoT, environmental technology, or similar industries

You are:

• Structured, analytical, and solution-oriented

• Comfortable working with systems, data, and platforms

• Commercially minded, with a strong understanding of customer value

• Curious, flexible, and not afraid to take ownership

• A strong team player who contributes beyond your job description

Requirements

• Experience working with customers in a B2B environment

• Strong communication skills and a service-oriented mindset

• Ability to work independently and manage multiple priorities

• Fluent in Swedish

• Proficient in English (working language)

• Ability to understand Norwegian and/or Danish is required (spoken fluency is not required)

• Willingness to travel as needed (travel varies and is typically moderate)

Company culture

At REEN, our culture is built on accountability, collaboration, and results.
We aim for 80% engaged employees and 80% satisfied customers who truly understand the value of our solutions.

We succeed through trust, ownership, and continuous improvement.

Our mission is clear: Streamlining Waste Management.
Our values guide how we work: Love it. Own it. Get the job done.

Interested?

If this sounds like the next step in your career, we’d love to hear from you.

Contact Celinn Malm at celinn@widju.com or call +47 473 432 71 if you have any questions.